Towards a Framework for Post-Terrorist Incident Communications Strategies
Terrorism is fundamentally a type of violent communication designed to influence audiences broader than the direct recipients of that violence. Consequently, post-terrorist incident responses may significantly shape how a terrorist attack is perceived and its implications. Social media platforms, especially, play a significant role in the modern crisis-communication media ecology and the processes of public sense-making. This paper identifies the need for post-terrorist incident communications strategies, draws out pertinent lessons from a multidisciplinary literature analysis and outlines key considerations for the technology, government and media sectors when creating guidelines to respond to terrorist events.