Elizabeth Dwoskin and Craig Timberg

Inside YouTube’s struggles to shut down video of the New Zealand shooting — and the humans who outsmarted its systems

The Washington Post


As a grisly video recorded by the alleged perpetrator of the bloody massacres at two New Zealand mosques played out on YouTube and other social media, Neal Mohan, 3,700 miles away in San Bruno, California, had the sinking realization that his company was going to be overmatched—again.

Mohan, YouTube’s chief product officer, had assembled his war room—a group of senior executives known internally as “incident commanders” who jump into crises, such as when footage of a suicide or shooting spreads online.